Earlier this month, Mark Taylor, General Manager of Electronic Call Handling Operations (ECHO) provided an update on ECHO’s development and roll-out in a presentation to visitors at The Security Event, which took place at the NEC in Birmingham.

Mark explained to the audience that ECHO has been four years in the making and is an Intruder and Hold-up Alarm transfer service developed by the security industry in response to the National Police Chiefs’ Council’s requirement to improve efficiency and police response times.

Mark commented “I was delighted to speak at The Security Event this year and provide an update to visitors, primarily security installers and operators of Alarm Receiving Centres about ECHO’s development and roll-out.  It is important to raise awareness of ECHO amongst this community as Police Forces around the UK are starting to adopt this state of the art alarm signalling technology, which the police estimate will result in typical savings of up to 4 minutes in response to alarm emergencies, potentially saving lives.

“Essex Police and the Metropolitan Police have already formally announced that alarm signals received from ARCs in the Essex and London areas need to be transmitted via the ECHO hub from next month (October 2021) in order to effect a police response.”